TERMS AND CONDITIONS

1. Introduction Welcome to Farm Fresh Grill, the one-stop kitchen that whips up your favorite comfort food that tastes the best. These Terms and Conditions govern your use of our services, including ordering, dining, and accessing our Shopify website. By engaging with Farm Fresh Grill, you agree to comply with these terms.

2. Eligibility To use our services, you must be at least 18 years old or have parental consent. By placing an order, you confirm that you meet this requirement.

3. Ordering and Payments

  • All orders are subject to availability.

  • Prices are listed in the local currency and are subject to change without prior notice.

  • We accept multiple payment methods, including credit/debit cards, PayPal, and Shopify Payments.

  • Orders must be paid in full before preparation and delivery.

  • Discounts, promotions, and coupon codes are subject to specific terms and expiration dates.

4. Cancellation and Refund Policy

  • Orders can be canceled within 10 minutes of placement. Once preparation has begun, cancellations will not be accepted.

  • Refunds are issued only in cases of incorrect or unsatisfactory orders. Requests must be made within 24 hours of purchase with proof of issue.

  • We reserve the right to refuse refunds or replacements at our discretion.

  • Digital gift cards and promotional vouchers are non-refundable and non-transferable.

5. Food Safety and Allergies

  • We take food safety seriously and adhere to strict hygiene standards.

  • While we offer allergy-friendly options, cross-contamination may occur. Customers with food allergies must notify us before placing an order.

6. Shipping, Delivery, and Pickup

  • Shipping and delivery options are displayed at checkout on our Shopify website.

  • Delivery times are estimated and may vary due to external factors.

  • Customers must provide accurate delivery details; we are not responsible for delays or failed deliveries due to incorrect information.

  • Pickup orders must be collected within the designated timeframe to maintain food quality.

7. Returns and Exchanges

  • Perishable food items are non-returnable unless there is a proven quality issue.

  • Merchandise (if applicable) may be returned within 7 days of delivery, provided it is unused and in its original packaging.

  • Return shipping costs are the customer’s responsibility unless the return is due to our error.

8. Liability

  • Farm Fresh Grill is not responsible for any adverse reactions, health issues, or damages resulting from food consumption.

  • We are not liable for any delays or disruptions due to unforeseen circumstances, such as weather, traffic, or technical failures.

9. Intellectual Property

  • All content, logos, and branding associated with Farm Fresh Grill on our Shopify website are our exclusive property. Unauthorized use or reproduction is prohibited.

10. Amendments

  • We reserve the right to update or modify these terms at any time. Continued use of our services constitutes acceptance of any changes.

11. Contact Information For inquiries or concerns, please contact us at [Insert Contact Details] or through our Shopify website’s contact form.